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Returns & Exchanges

Returns & Exchanges

Exchanges

We can exchange rings for another size or style within 15 days of receipt. Rings must be returned in new, unworn, unaltered and unused condition.   All of our rings are made to order and an exchange will incur a 20% remake fee plus a $15.00 Shipping fee.

Our Mailing address is:

Basil-Ltd.com
345 Merrick Road
Robbinsville NJ  08691 


Returns 

If for any reason you are not happy with your purchase, we accept returns within 15 days from date of receipt.  All items must be returned in new, unworn, unaltered and unused condition.  Our rings are made to order and a 20% restocking fee will be deducted from your purchase price.   Please email Mary@Basil-Ltd.com for a Return Authorization Number which must accompany your package.  

All returned items must be packed carefully in their original box or pouch.  Please note you are responsible for ensuring a safe return (i.e. please send United States Postal Service Insured, Global Priority or UPS insured for the full value).  Items returned without a Return Authorization Number, or are beyond the 15 day return policy period will be accepted at our discretion and incur 40% restocking fee.

Unfortunately, we cannot accept returns of customized products including engraving of rings or rings that have been previously exchanged.  Please call or email with questions or concerns.