Thorsten Jewelry
Thorsten Jewelry Warranty Information

Thorsten Jewelry Warranty Information


Manufacturer's Lifetime Warranty

All Thorsten jewelry are made to the highest standards using quality materials and expert craftsmanship, and are guaranteed to be free of defects. Any jewelry that fails to meet our standards of excellence will be replaced under our warranty. If your ring cracks or breaks from accidental damage, it will also be replaced under our warranty terms.  To request warranty work, simply contact the jeweler where you purchased your ring. Your jeweler will work with Thorsten to get your ring replaced, if there is a confirmed defect. If your ring style is no longer being manufactured, a similar style may be substituted. Any third party alterations to the ring, except for engraving, will void the warranty. Thorsten will replace the ring only.  Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. Thorsten is not responsible for any sentimental value of the original jewelry. Shipping fees are the the consumer/retailers' responsibility. Your jeweler may charge other fees. Please check with your jeweler regarding their fees.

Lifetime Sizing Warranty

Due to the hardness of alternative metals, they cannot be resized like traditional gold or platinum rings.  Therefore if your finger size changes, you will need a brand new ring in a different size. Thorsten will exchange your ring for a different size for as long as you own the ring. Simply contact your jeweler to arrange a size exchange. Thorsten will only replace the ring for a different size.  Any engraving or custom work will have to be redone, at the customer's expense. Warranty does not cover normal wear, including scratches, as rings are scratch resistant, not scratch proof. Thorsten is not responsible for any sentimental value of the original jewelry. Shipping fees are the the consumer/retailers' responsibility. Your jeweler may charge other fees. Please check with your jeweler regarding their fees.

Please Note:

- Warranty does not cover normal wear, including scratches.

- Warranty applies to original purchaser only and is not transferable.

- Alterations to the ring, excluding engraving, will void the warranty.

- Warranty does not cover redoing engraving, only replacement of the ring.

- Shipping fees are the responsibility of the consumer/retailer.

- Thorsten is not responsible for the sentimental or intrinsic value of the original ring.

- Ring can only be replaced for the exact same style and width.

- Thorsten may substitute a similar style in case a certain ring style has been discontinued.

Thorsten Waranty: http://www.thorstenrings.com/t-warranty.aspx